Refund policy
We want you to love what you receive from MAWL.
If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your item.
Return Eligibility
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- With all original tags attached
- In its original packaging
- Accompanied by proof of purchase
Starting a Return
To request a return, call or text (616) 422-5486 within 30 days of delivery.
If your return is approved, we'll provide instructions on how and where to send your item. Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
Please do not send items back without contacting us first, as they may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible by calling or texting (616) 422-5486. We'll review the issue and work with you to make it right.
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Personalized or custom-made products
- Items that have been worn, washed, altered, or damaged after delivery
If you're unsure whether your item qualifies for a return, contact us before sending it back.
Exchanges
We do not offer direct exchanges.
If your return is approved, you may place a new order for the item you would like after your refund has been processed.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Depending on your bank or credit card provider, it may take several business days for the refund to appear in your account.
If you have questions about a return or refund, call or text (616) 422-5486.